Liberum Pen FAQ
Clear answers on payment, packaging and caring for your pen — including our two-year warranty and repair support.
Buying & orders
Where can I buy Liberum pens?
You can order Liberum pens directly from our online store. Choose the pen, nib and options on the product page, then check out.
Which payment methods do you accept?
We currently accept PayPal only. Choose PayPal at checkout and follow the instructions on its secure payment page. Your order is paid once payment has been confirmed.
Can I return or exchange a fountain pen?
Please read our Returns policy for the applicable conditions before requesting a return or exchange. Contact us at contact@liberumpens.com with your order number before sending anything back.
Delivery & fees
Can you ship to my country?
If you are unsure whether we can deliver to your country, please contact us at contact@liberumpens.com before placing an order. Available delivery options vary by destination.
How long do order processing and delivery take?
Order processing and preparation for dispatch usually take about 2–3 days after you place your order. After dispatch, estimated transit time is about 10–15 days. These are estimates; please refer to the carrier’s tracking updates for actual delivery progress.
How much is shipping, and do you charge tax?
Standard shipping is currently US$25. We currently do not add tax at checkout. Please check the shopping and checkout pages for the shipping and tax amounts that apply when you purchase.
How can I check my order or tracking?
Use Order Lookup with your order number and the email address used at checkout. Your order details show its status and any available tracking information.
Pens & nibs
What is the Liberum Volucris fountain pen?
Liberum Volucris is a pocket fountain pen with a built-in vacuum filling system, an ink window and a #6 stainless steel nib. It is approximately 120 mm long when capped and is available in titanium and brass.
Should I choose a titanium or brass Volucris?
Choose according to your preferred weight and finish. Volucris Titanium weighs approximately 41.5 g in total and has a green ink window. Volucris Brass weighs approximately 66 g in total, has a clear ink window and develops a patina with use.
Which nib size should I choose?
Volucris is available in Extra Fine, Fine, Medium and Broad. Extra Fine and Fine suit small writing; Medium is an everyday choice; Broad gives a wetter line. Ink and paper also affect the result.
Is the additional ebonite-feed nib unit included with Volucris?
The standard installed nib unit has a stainless steel nib and a plastic feed. The optional additional ebonite-feed nib unit is a separate component supplied alongside the pen. Select the option you want and check its price on the product page. A nib unit sold on its own does not include a pen.
Are Fuga pens the same brand as Liberum?
No. Fuga is a separate brand available in our store. Liberum Volucris belongs to the Liberum range. Use the product page for the specifications and options of the particular Fuga model.
Packaging & care
What is included with each fountain pen?
Every fountain pen includes a box. Any other included items are as described on the product page at the time of purchase.
How do I fill and clean a vacuum filler?
Use cool water and the filling routine for your model. Avoid hot water, solvents and forcing the rod. If a part resists, contact us at contact@liberumpens.com before disassembling. Our vacuum-filler guide explains the mechanism and cleaning routine.
What ink should I use with Liberum Volucris?
Use bottled ink intended for fountain pens. Volucris draws ink into its built-in reservoir through vacuum filling, rather than using a cartridge or removable converter. For another model, check its product page and filling instructions.
Warranty & repairs
How long is the warranty, and what does it cover?
Our fountain pens come with a two-year warranty covering faults that are not caused by misuse or accidental damage. Covered repairs are free; the buyer pays shipping in both directions.
Who pays the shipping costs for a repair?
The buyer pays shipping in both directions: sending the pen to us and receiving it back. Repairs for covered, non-user-caused faults within the two-year warranty period are free. Please contact us at contact@liberumpens.com for shipping instructions before sending your pen.
How do I request a warranty repair?
Contact us at contact@liberumpens.com with your order number or proof of purchase, the pen model and a description of the issue. Our team will review the details and confirm the next steps and shipping instructions before you send the pen.